We must demand - Measurements, Division of Responsibilities and Independent Checks and Balances.

Under the Microscope

BC’s healthcare system is facing an unprecedented crisis, largely of its own making. It’s not limited by geography, age, level of care, or a single clinical area. It's everywhere. And it's getting worse.

The long list of failures is well known. In primary care:

  • Around 1 million (1 in 5) residents do not have a family doctor.

  • About 40% of those that have a Primary Care provider worry they will retire or close practice.

  • Many wait weeks for a five-minute appointment.

  • Walk-in clinics are closing everywhere. READ MORE

  • Those that remain are full five minutes after opening or force lining up for hours.

  • Many patients are stuck with anonymous telehealth providers who offer limited help.

  • READ MORE “Nearly 60% of BC find it difficult to access a doctor or have not access at all: poll

  • Lack of Family Doctors and Primary care providers is increasing ER demand

Elsewhere:

All of which boost demand for two-tier private options... if you can afford it.

Our public healthcare system was always supposed to be there when you needed it.

Most people now realize that it no longer is.

Westshore 65K of 80K (75%) without a Family Doctor

“…there are 65,000 unattached patients in the West Shore, so whether we can make a visible dent is unknown…”

40% without a Family Doctor

“An estimated 41,000 Kamloops residents are not attached to a family doctor — about 40 % of the city’s population, which is double the provincial average.”

ERs in rural BC were closed for equivalent of 4 months in 2022

Many rural communities rely on their ERs for not only emergency care but also urgent care and primary care needs. They can go days without access to local care.

Root Cause: Power and Control

The BC government blames the crisis on a shortage of healthcare workers and funding. Yet, they squander the resources and funding we already have. Patient care suffers. The increasing government power and control plays a massive role in the crisis.

Healthcare takes up astronomical amounts of funding and resources. The BC government keeps making questionable choices on how to use them.

  • Healthcare takes up astronomical amounts of funding and resources. The BC government keeps making questionable choices on how to use them.

    Traditionally, the government gave funds and overall direction to the healthcare system. They’ve further bulldozed their way into delivering care, elbowing out independent professionals. This has led to an explosion in administration and bureaucracy that interferes with clinical practice.

    They are micromanaging front-line workers (and patients) to the point of decaying care and death.

    At the same time, nobody will admit flaws, failures, or bad results because of political consequences. Only good news is allowed. Managing any complex system without proper data is impossible. Yet, admitting any negative results goes against the government's interests. Not being able to admit failure or change directions costs money and lives.

    Healthcare funding talks stall when the federal government demands the tiniest amount of accountability (“strings”). Provincial governments cannot accept these terms. They refuse to share even minimal data, which keeps them from providing the oversight and direction we need.

  • Having a single body control all aspects of healthcare is a recipe for abuse. We need external oversight and accountability.

    Yet, the BC provincial government is increasingly the de facto entity that:

    • defines legislation and standards

    • allocates funding

    • decides on priorities

    • develops programs

    • implements those programs

    • monitors clinical and financial performance

    • enforces compliance with legislation and standards

    • reports on program performance

    On the surface, having too few healthcare organizations in BC does not seem to be the problem. We already have the Ministry of Health, seven health authorities, Doctors of BC, College of Physicians and Surgeons, Joint Collaborative Committees, Divisions, and Primary Care Networks, to name only a few. How many organizations?

    However, these “independent” organizations are heavily intertwined. The government influences many of them via governance or funding.

    Oversight, accountability, and independence have suffered.

    Urgent and Primary Care Centres (UPCCs) are owned and run by government health authorities. They control operational and policy decisions, including those affecting patient care. The government now solely funds, manages, operates, and reports on these clinics. Their failure in meeting their goals with UPCCs demonstrates much of what has gone wrong with the government’s approach to healthcare. READ MORE

    The government seized roles previously held by others not directly indebted to them. For example Bill 36. The College of Physicians and Surgeons of BC (CPSBC) licenses physicians, sets practice standards and guidelines, and manages complaints and discipline. Similar Colleges exist for other health professions. Previously, College leadership was independent and autonomous (“self-regulating” within legislative constraints). The 2022 Health Professions Act allows the Minister of Health to directly appoint or approve all members of the Colleges' boards of directors along with unprecedented powers to unilaterally intervene in clinical practice. READ MORE

  • In the past, health professionals made most decisions about providing care, following clear sets of rules. We’ve replaced these fair and efficient systems. Now, bureaucrats dole out funding to “deserving” recipients.

    In theory, licensed physicians can run their practice and bill the system for their services. They don’t need to ask permission to open a clinic. They don’t need a manager to approve their bills. They just follow well-defined and independently-enforced rules. Government can’t arbitrarily interfere or cut off their livelihood.

    The rules around practice and reporting keep everyone honest. Governments provide funding and oversight. Independent physicians provide the services. It all works, is efficient, and is scalable.

    Unfortunately, many government initiatives are moving more towards an employer-employee relationship with unspoken conditions. Conditions where your job, salary, and promotions depend on keeping your boss happy.

    The situation described above is exactly what happened to doctors working at UPCCs. Getting paid is no longer about following MSP rules. Health authorities run the UPCCs, not physicians. They typically offer physicians two-year contracts to work there. If they want a UPCC contract, they need the approval of bureaucrats. That means pressure to do what they're told and not cause trouble. That's a big hit to their professional autonomy and ability to stand up for patients.

    Physicians who depend on such funding are stuck. They need to stay on the good side of government decision-makers. Power and control shift to bureaucrats and their needs. The needs of patients suffer.

  • What happens when the same organization funds, manages, operates, and reports on itself? It puts accountability at risk. READ MORE

    Members of the Government face an even greater conflict of interest because they have two priorities. One is delivering programs and services. The other is getting re-elected. Doing that means looking confident to the public even when matters are not well addressed.

    They want to play up success stories, bury failures, and put any blame on someone else. That builds public confidence. But it leaves us with a system lacking accountability and transparency.

    For example: We'd love to know how many millions were spent on the centralized flu vaccination registry that replaced the working pharmacy-based system. By any standard it was a disaster that made getting flu shots harder for millions. With so much invested in the system's success, the government could not report its blatant failures. READ MORE

  • The government took on many roles in healthcare. But it's abandoned its most vital role: competent management of the whole health system.

    We trusted governments to manage our single-payer healthcare system. We counted on them to provide the services we all needed. We gave them money we paid through our taxes to do so. We trusted that it would be used wisely.

    Managing a complex system demands accurate information, flaws and all. We don’t have that. Growing political control of health has created a fatal conflict of interest. The data we need to manage the system can’t be generated, analyzed, and published. It would be political suicide.

    The same need for secrecy keeps those who could fix the problems from doing so. We're relying on a growing horde of bureaucrats. They’re often disconnected from the reality of front-line healthcare. Their needs clash with the needs of those the system should serve.

    The government took on too many new roles related to delivering care. In doing so, they've abandoned the one critical role nobody else can fill.

    Primary Care needs are being neglected. Ensuring that the primary care needs of people in BC are met is a fundamental responsibility of the government. But basic information is lacking. The number of people in BC lacking family doctors, and where they are, is unknown. There is no measurable plan to tackle this deficit. Instead, there are announcements of new UPCCs, and talk of training more doctors. All without metrics or targets. Because those metrics would show how bad the current situation is.

    Information Technology must be a priority. BC is far behind when it comes to a centralized electronic medical record. Each health authority has its own major system, used by health authority facilities like hospitals. Community access to shared information is poor. Interoperability between the systems is poor. Given the massive expenditures on information technology and the benefits of province-wide standardization, the government should be taking a clear leadership role.

Secrecy and Deception

To ignore bad news, poor performance, flaws, missteps, errors, and outright failure in healthcare is to deny reality. Healthcare takes up astronomical amounts of funding and resources. The BC government keeps making questionable choices on how to use them.

If you’re in power, strict control and the lack of independent oversight have advantages. You can hide any information that could be seen negatively. The government keeps its secrets in many different ways. Secrecy, hype, and spin replace the accountability and transparency we should expect.

  • Non-program administration and bureaucracy within BC's Ministry of Health and seven health authorities are growing fast. It exploded from $1.7B in 2016 to $2.7B in 2022. Audited financial reports contain only a single line (“Corporate” or “Executive and Support Services”). No breakdown is available.

    BC Health Care Matters has asked the Auditor General of BC to audit this spending.

  • One of the original main goals of UPCCs was to “attach” patients. Each UPCC would be the primary care “home” of thousands of patients in its local area. This has not happened (READ MORE). Based on insider reports and FOI requests, we know that actual attachment results are a tiny fraction of the goal. In Jun/2022, MOH promised to publicly report on attachment each quarter. It has never been done.

    Hon A. Dix “The other goal is attachment to general practitioners and nurse practitioners and other health care providers in community, as appropriate, to build out team-based care. That’s why we’re putting together the matrix that we’re putting together to assess how the program is doing and then to report quarterly on that, regularly report on the patient experience, so we can see progress over time. Those measures were not in place when we launched this program, but part of the program was to establish those very measures that allow us to see how we’re doing and what we could do better.” READ MORE

    Reporting of staffing levels in UPCCs covers up indicators of low staffing. They no longer indicate how many professionals of each type are employed but rather bulk them all together into one number. This picture doesn’t reflect as poorly on those in charge. READ MORE

Selective Disclosures

There are few requirements for what system health data must be shared. The government decides what it wants to share, with whom, and how to present it.

No Targets

Government designs its media events to show off the size of new initiatives. They imply that the money spent will make a big impact. Yet, there are no targets to judge success or failure. They hide the size of the whole problem. We never know how much more is needed to really fix it.

  • Politicians pitched a new medical school as a big solution to the family doctor “shortage.” On the surface, it sounds sensible. The presumed goal is more family doctors for people. However, this would take years, even in the best case.

    Originally announced in the 2020 election campaign, it is now delayed. It is no longer “first graduating class of 2023-2024 but 2030 instead. READ MORE

    How many more doctors do we need? How many will this add? Silence.

  • We've lost track of how many announcements say, “we're investing $X million to improve mental health care for people who are Y” (youth, addictions, suicidal, etc.). Anything from creating new training manuals to funding local programs. Yet, how large is the need? How much would be needed to fully address it? We can’t judge how much impact $X million could have on the whole problem. No matter, as the program will never be evaluated against meaningful clinical outcomes. READ MORE

Complaints and Muzzling

With pressure to hide bad news and no mandatory reporting or oversight, burying damaging information is easier. But many people still insist on sharing accurate information about the health system despite possible repercussions.

  • Healthcare workers have come forward to speak up about what they describe as a culture of fear and silence. Many have remained anonymous out of fear for reprisal from their employers. READ MORE

  • Patient complaints against hospitals, UPCCs, and other government-run facilities are invisible. Many patients report feeling their concerns are ignored, or treated as a legal or communication issue. The public has no information as to the volume of complaints, the types of issues, or any outcomes. By burying this information, the government can claim its facilities are running fine when they are not. In contrast, professional colleges must provide annual statistics on complaints as well as details of disciplinary actions.

We need solutions NOW!

Open it up - Break it up

BC's healthcare system is literally unmanageable. We rely on governments to pay for health care on our behalf and provide responsible oversight. They’ve failed.

Growing control of health delivery and secrecy made this impossible. We need greater independence and transparency to rebuild our public health system.

  • It's time for British Columbians to demand that our government responsibly manages our healthcare system. It must provide stronger oversight and radically shrink its control of service delivery. Public accountability and transparency must replace secrecy. They’ve lost our trust and need to earn it back.

    As residents, this is OUR healthcare system—not the government's. We have the power to achieve the change we need. To do so, choose to make healthcare your #1 priority.

    Insist that all politicians get informed and take action to support your needs. Demand detailed plans, measurable criteria, and strict timelines.

    Make the commitment to advocate for Healthcare as the your #1 priority—and mean it.

    Promise this loudly and publicly for yourself, your family, and all of us.

What we must DEMAND

Measurements

What gets measured gets managed. The secrecy, hype, and spin of healthcare system performance must end. We need accurate clinical, organizational, and financial information. We can’t keep operating blindly.

Broad, correct, and representative metrics are required from top to bottom. They must be open to questions and easy to verify. All by a wide range of experts within and outside the system.

Most importantly, they must deeply connect to patient care goals and outcomes. Metrics are not about data for its own sake. They have a cost to collect that must be recognized. They let us explore and debate important questions. Are we doing the right thing? Are we doing it well?

Having solid data is itself a metric of how well our health system works. At present, we are failing badly.

  • Robust Public Reporting on Primary Care Access

    Metrics would include:

    • Data on the number of family physicians providing longitudinal, episodic, and other models of care. It would break down providers by profession and funding model (e.g., contract, FFS, new blended model).

    Wait times to access primary care, services provided, and attachment to primary care.

    Auxiliary services offered in primary care, e.g., mental health, diabetes education, dietary consultation.

    All of this at a community (e.g., PCN) level.

  • Performance Audit of Ministry and Health Authorities READ MORE

    Administration has grown out of control. We need a thorough, independent performance audit to determine its value and define targets. Start with the $2.7B of corporate spending. Set up an independent body to monitor and report compliance with recommendations. Ensure it has sufficient powers to do its job. More detailed public disclosure and review of expenditures must be mandatory. READ MORE

Division of Responsibilities

The government needs to focus more on funding and oversight. It needs to stop micromanaging healthcare delivery. Clear rules and responsibilities must replace arbitrary influence and power. Those on the front lines need greater control.

Healthcare professionals want more independence, autonomy, and control of resources. The government’s role and the swollen bureaucracy is of great concern.

This can happen while preserving and even strengthening oversight. Bring back objective, transparent, rules-based funding, regulations, incentives, and accountability mechanisms.

Front-line workers don’t want to keep seeking approval from up the hierarchy. They can’t be worried that doing what’s right for patients will damage their careers.

Health authorities were created to serve the needs of the communities they represent and to remove government influence from healthcare delivery. Over time, they've appear to have fallen under more direct government influence. Health authorities that cannot independently act and be accountable serve no purpose.

  • UPCCs are under Health Authority (HA) Control.

    Under HA control the UPCC are not meeting the BC Government’s proposed targets. Most UPCCs are under staffed, and many do not create any attachments to primary care providers. They are unable to keep up with demand for Primary care nor Urgent care needs in their communities. READ MORE

    Should management, operations, and budgets be turned over to physician- and community-led groups? We’ve seen this work with Community Health Centers. Define transparent and objective rules for these organizations to follow for approval, ongoing compliance, and funding. Require public disclosure of all decisions and the data they were based on.

    READ MORE

Independent Checks and Balances

Robust metrics and reducing the government's top-to-bottom control will help oversight and accountability. Independent and empowered voices inside and outside the system will strengthen them.

In the above scenario the Government still controls funding and holds responsibility. But by using rules and incentives, it does so transparently and equitably to serve patients.

Adjusting the rules and incentives should happen in public, not behind closed doors. It should be open to analysis, questions, and criticism. Mistakes will be made, and results won’t always be ideal. We can’t improve if we hide them. Uncertainty and failure are part of the process.

We can’t rely solely on those with vested interests to fight for transparency. We need more independent voices, especially front-line workers and patients. They are intimately familiar with the problems and can have insightful suggestions. They are too often silenced or ignored.